General practitioners' experiences of patients' complaints: qualitative study
نویسندگان
چکیده
منابع مشابه
General practitioners' experiences of patients' complaints: qualitative study.
OBJECTIVE To examine how general practitioners experience patients' complaints. SETTING General practices in Lambeth, Southwark, and Lewisham health authority. PARTICIPANTS Representative sample of 30 general practitioners who had had complaints made against them under either the old or new complaints system. DESIGN Qualitative study with detailed interviews. RESULTS Participants descri...
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ژورنال
عنوان ژورنال: BMJ
سال: 1999
ISSN: 0959-8138,1468-5833
DOI: 10.1136/bmj.318.7198.1596